The Eternity Rose offers a 100% money-back guarantee which means that you can request a full refund if you are not satisfied with any of our products, for any reason at all. You may file your request for a refund within 90 days from the invoice date. This gives you plenty of time to consider if you are completely satisfied with the gift purchase.
Applying for a refund is very easy. You just have to send the item back to our postal address within 90 days from the date on the invoice, and email us your invoice number with the request to apply for a refund. We will then process the refund within a week of receiving the item, without asking any questions of you.
To date, we have received only a handful of requests for refund, after having sold many thousands of products across the globe for all sorts of gift occasions.
At The Eternity Rose, we have skilled and professional craftsmen who are equipped with unique and expert knowledge of plating and dipping flowers in precious metals. Our quality control systems and attention to detail are stringent, so we are quite confident that you will be impressed with our beautiful gift products. This confidence enables us to offer our lengthy satisfaction guarantee. For more information on our manufacturing processes, please refer to our 60-Step Process.
We ultimately wish to ensure that our customers feel satisfied they have chosen the perfect gift for a loved one's birthday, anniversary, Valentine's Day, Christmas or graduation. We also have many customers giving these unique items as 25th (silver) wedding anniversary gifts and 50th (golden) anniversary gifts. We understand how incredibly important it is to mark these monumental milestone occasions with the perfect present. To this end, we strive for noticeable excellence in our finished product.
We have dedicated staff at our greenhouse who are very serious about the standards of these products. The timing of when the flowers are picked, and when the preservation procedures are commenced, are initially taken care of by our nursery staff. The primary objective and ultimate goal is to achieve a 100% customer-satisfaction rate. So if you are in any way unhappy with the product’s look or quality, we will replace it or refund your money promptly.
Our 100% money-back guarantee reassures you that your gift choice for a loved one will present as an impressive and aesthetically pleasing item of the highest quality. The full money-back guarantee is provided with no questions asked, and this guarantee is conveyed to all our customers, retailers, wholesalers and employees.
Each item that we create is carefully checked to ensure that it displays beautiful and delicate craftsmanship, and that our reputation for premium quality is maintained.
We also provide a lifetime warranty on all Eternity Roses. You can read more about our lifetime warranty on this web page.